Shipping policy

Our Couriers:

We have partnered with Royal Mail, DPD, and DHL to provide a variety of delivery options tailored to your shipping needs. For heavier items, we also offer pallet shipping via Palletways.

Same Day Dispatch:

For orders placed before 2:30 PM GMT/UTC on a working day, we aim to dispatch all in-stock items the same day. Orders placed after this time will be processed on the next working day.

Shipping Costs Breakdown:

Shipping rates are calculated based on the total weight of your order. Each product has an assigned net weight, and a small additional charge (approximately 10%) is added to account for packaging materials, handling, and other related costs.

Our system will automatically calculate the total shipping weight and select the most suitable delivery options at checkout. If a shipping method cannot be automatically determined, please contact us to arrange the best available option.

Delivery Times:

  • UK Orders: 1–5 working days*
  • European Orders: 3–10 working days*
  • Rest of the World: 4–15 working days*

*Delivery times are estimates and may vary based on service levels, destination country, and courier performance.

Special Delivery Options:

We offer time-specific and Saturday delivery options for added convenience. Where available, these can be selected at checkout.

International Shipping:

We deliver to most countries worldwide. At checkout, simply select your destination country to view the available shipping options.

Please note: International shipments may be subject to import taxes and customs duties upon arrival in your country. These additional charges are not included in our shipping fees and are the responsibility of the customer. Your courier will contact you with details regarding any import duties or taxes that need to be paid. For more information, please refer to DHL.com or your local postal service.

Additional Information:

  • Shipping charges are calculated automatically based on the weight of your order and the delivery destination.
  • All delivery times are estimates, and we cannot guarantee specific arrival dates due to factors beyond our control, such as customs clearance delays or courier service issues.
  • Once your parcel is handed to the courier, The Allendale Group Ltd cannot be held responsible for delays or failures to deliver within the estimated timeframes.

We are committed to offering reliable, efficient shipping services to all our customers. If you have any questions about your delivery or need assistance with your order, please contact our support team.